Discuss four (4) approaches to implement SCRM in University
Answers
Implementing SCRM in a university requires a strategic approach that involves understanding the audience, using social media as a customer service tool, creating engaging content, and monitoring social media conversations.
Social Customer Relationship Management (SCRM) refers to the utilization of social media platforms by organizations to engage with their customers and manage their relationship with them. Below are four approaches to implementing SCRM in a university:
Approach 1: Understanding the audienceThe first approach to implementing SCRM in a university is understanding the audience. Knowing the audience is crucial to the success of the social media strategy as it is essential to tailor content and communication style to meet the needs of the audience. The university should conduct surveys or research to gather information on the social media platforms their audience uses, the types of content they prefer, and the times when they are most active online.
This information will help in developing the social media strategy, including deciding on the most appropriate platforms to use and the content to post.Approach 2: Customer ServiceThe second approach is to use social media platforms as a customer service tool. This approach requires universities to have a social media team that can respond promptly and professionally to inquiries or complaints raised on social media platforms.
The social media team should be trained to understand the university policies and procedures and be able to communicate in a manner that reflects the university's values.Approach 3: Content CreationCreating and publishing content that engages the audience is another approach to implementing SCRM in a university. The university can use social media platforms to share relevant content such as news, events, or announcements. The content should be unique, creative, and of high quality to capture the audience's attention.
The university can also create user-generated content by asking students to share their experiences or opinions on social media platforms. This approach can increase engagement and foster a sense of community among students.Approach 4: Monitoring the ConversationMonitoring social media conversations and feedback can help universities to track their brand reputation and identify areas that need improvement.
By monitoring social media platforms, universities can also identify trends and emerging issues that require immediate attention. This approach will require universities to have a social media monitoring tool to track conversations on multiple social media platforms and analyze the data to gain insights.
In conclusion, implementing SCRM in a university requires a strategic approach that involves understanding the audience, using social media as a customer service tool, creating engaging content, and monitoring social media conversations.
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Related Questions
when should you identify the measurment variables to be used for evaluation and feedback?
diagnosis stage
Answers
Measurement variables should be identified during the planning phase of a project or initiative, ideally before implementation begins. It is crucial to determine the specific variables that will be used to measure progress, success, or effectiveness of the project.
By identifying the measurement variables early on, you can ensure that the necessary data will be collected and tracked consistently throughout the project. This allows for effective evaluation and feedback, as you will have the means to assess whether the desired outcomes and objectives are being achieved.
The identification of measurement variables involves considering the key aspects of the project that need to be measured and evaluated. This could include factors such as performance indicators, target metrics, customer satisfaction levels, financial measures, or any other relevant criteria specific to the project's goals.
By establishing clear measurement variables from the outset, you set a foundation for monitoring progress, identifying areas of improvement, and providing feedback to stakeholders. It also helps in establishing benchmarks and setting realistic expectations for the project's success.
It is important to note that measurement variables may evolve and be refined as the project progresses or as new insights emerge. Flexibility and adaptability in adjusting measurement variables can ensure that evaluation and feedback remain relevant and effective throughout the project's lifecycle.
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What do think is the purpose of an organisational chart?
Answers
Answer:
to be efficient and organized
you tour a company and notice that employees all seem to have a common goal and understanding of procedures. what would be the contributing factor for this? responses action plan action plan strategies strategies organizational structure organizational structure safety manuel
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As you visit a firm, you note that all of the staff appear to have a single goal or objective and a grasp of how things are done. The contributing factor for this might be proper action plan strategies.
The correct option is A.
Setting goals, agreeing on steps to accomplish those goals, and mobilising the resources required to carry out those activities are all parts of strategic planning. A strategic plan outlines the methods and resources that will be employed to accomplish those objectives.
Planning, legislation, neighbourhood norms, incentives, and educational options are examples of action strategies.
A detailed strategy that lays out the measures to follow in order to achieve one or more goals is known as an action plan.
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Answer:
action plan
Explanation:
because the guy above said so and he has an expert verified answer
In order to assist in revenue realization, a(n) ______ allocatesresources throughout the firm.a. forecast. b. balance sheet c. budget d. income
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In order to assist in revenue realization, a(n) budget allocates resources throughout the firm.
What is a budget?A budget is a calculating plan, typically financial but not always, for a specific time frame, typically one year or one month.
A spending plan based on income and costs is called a budget. In other words, it's a projection of your income and expenses for a specific time frame, like a month or a year. (Or, if you're keeping track of the money coming in and going out of your home as a whole, that's a family budget.)
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g 8. in 2022 the u.s. trade deficit was about 12% larger than the year before (2021). the increase in the trade deficit in 2022 means that u.s. consumption: group of answer choices is larger and there is more borrowing from and/or selling assets to the rest of the world. is larger and there is a a lower household savings rate. is smaller and there is a smaller federal government budget deficit is smaller and there is less borrowing from and/or selling assets to the rest of the world.g
Answers
Based on the given information, the increase in the U.S. trade deficit in 2022 indicates that the country imported more goods and services than it exported.
This means that U.S. consumption is larger, as more goods and services were consumed domestically than were produced domestically. To finance this consumption, the U.S. would need to borrow from and/or sell assets to the rest of the world, which is reflected in the larger trade deficit. Therefore, the correct answer is: U.S. consumption is larger and there is more borrowing from and/or selling assets to the rest of the world.
In 2022, the U.S. trade deficit was about 12% larger than the year before (2021). The increase in the trade deficit in 2022 means that U.S. consumption is larger and there is more borrowing from and/or selling assets to the rest of the world. This occurs because a trade deficit indicates that a country is importing more goods and services than it is exporting, thus requiring additional borrowing or selling of assets to finance the excess consumption.
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if the value of the marginal product of labor is $16 per hour, and the equilibrium wage rate is $12 per hour, then the firm should hire
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To determine whether the firm should hire additional labor, we need to compare the value of the marginal product of labor (VMPL) with the wage rate.
If the VMPL is greater than the wage rate, it indicates that hiring additional labor would be profitable for the firm In this case, the VMPL is given as $16 per hour, and the equilibrium wage rate is $12 per hour.
Since $16 is greater than $12, the firm should hire additional labor because the value of the marginal product of labor exceeds the wage rate. By doing so, the firm can generate more value and increase its profitability. It's important to note that this analysis assumes all other factors are held constant and that the firm is operating in a competitive labor market. Real-world hiring decisions may involve various other considerations, such as labor market conditions, the firm's capacity, and the demand for its products or services.
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define organic farming?
any 4 advantage of terrace farming?
Answers
Explanation:
Terrace farming ensures food security and increases crop yield by water and soil conservation. Thus it reduces soil erosion. In terrace farming, the interaction between water and fertilizer increase
Organic farming is agriculture that makes healthy food, healthy soils, healthy plants, and healthy environments a priority, along with crop productivity
AnswerAdvantages of terrace farming...
Helps to reduce soil erosion for farming .
It's helpful for tea plantation much because its used specifialy in hilly area
Explanation:
What is the most important factor to consider in a sites decision to participate in competing clinical trials?
A) Clinical trial business is competitive so it is acceptable to participate in as many trials as possible.
B) There is an imminent risk for struggle in prioritizing study-related activities when a site is involved in similar clinical trials for different sponsors.
C) The sponsor will be disappointed with a site's level of engagement if it turns down an opportunity to participate.
D) Competing studies are more financially rewarding to the site.
Answers
B) There is an imminent risk for struggle in prioritizing study-related activities when a site is involved in similar clinical trials for different sponsors. When a site participates in competing clinical trials, it becomes challenging to prioritize study-related activities.
The most important factor to consider in a site's decision to participate in competing clinical trials is B) There is an imminent risk for struggle in prioritizing study-related activities when a site is involved in similar clinical trials for different sponsors. Participating in multiple competing trials can lead to conflicts in scheduling, resources, and overall management. It is essential for sites to prioritize their study-related activities and ensure that they can adequately manage the workload. While sponsors may want a site to participate in their trial, it is ultimately up to the site to decide if they can effectively manage the workload and prioritize their responsibilities. Financial rewards should not be the primary consideration when deciding to participate in competing trials. Balancing the needs and expectations of different sponsors can be difficult, and this may impact the quality of the research. Thus, it is crucial to consider the potential struggle in prioritizing when deciding to participate in competing clinical trials.
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If you’re thinking about a career as an applied mathematician, you should consider researching the_cluster. Within this cluster, you’ll find that most of the careers require_in order to have the knowledge and skills needed to excel in these positions.
Answers
Answer:
Mathematical literacy is the ability to analyze, reason, and communicate ideas effectively through posing, formulating, solving, and interpreting solutions to mathematical problems in a variety of situations.
The following clusters should be researched;
• Probability/Statistics
• Research/Optimization
• Discrete Mathematics
• Scientific Computing
The programs that emphasize mathematical reasoning, mathematical modeling and computation, abstraction from the particular, innovative application of mathematics, and development of new methodology.
Explanation:
Brian has come to see Monica at Elite Salon & Spa for his regular biweekly pedicure appointmentAs construction worker Brian spends most of his time standing and wearing boots for many hours at time, so his feet suffer the past week has been especially rough , and Brian is really looking forward to his appointment with Monica What should Monica do first when he brings Brian back to the pedicure chair?
Answers
Answer:
Monica should First examine Brian's feet and toenails.
Explanation:
One of the things people dealing with nails otherwise known as nail technicians does is not all about doing pedicures and manicures for their clients alone they also learnt about Bacteriology and nail diseases so they can give advice on nails management to their numerous clients.
Monica, after the examination should advice Brian to get a new pair of shoes in order to inhibit fungal growth. If Brian do not do this, he will likely get a tinea pedis later. After the advice, Monica should massage Brian's feet. Below are the steps Monica should follow:
=> Examine the feet and toenails.
=> Give advice and Massage.
=> Deep the feet into cool water for some minutes .
Answer:
examine his feet and toenails
Explanation:
In this scenario when Brian comes to meet Monica for a pedicure, she will need to first look at Brian's feet to determine the best course of action depending on the damage that has been done on Brian's feet.
For example she could examine his feet and realise he has athletes foot.
Athletes foot occurs when a person's feet are enclosed in a confined space such as a shoe and there is sweat.
Irritation is noticed between the toes and soles of the feet, and antifungal cream can be used to treat it.
In this case this is most likely the diagnosis for Brian as he stand s for long and wears boots
when the financial markets become more unstable and unpredictable than normal, many professional investment managers shift their asset allocations from ____ to ________.
A. derivatives; stocks
B. stocks; short-term debt
C. bonds; stocks
D. stocks; derivatives
E. bonds; derivatives
Answers
C. bonds; stocks is the correct answer. When the financial markets become more unstable and unpredictable, professional investment managers often shift their asset allocations from bonds to stocks.
This is because stocks are generally perceived as having higher potential for returns compared to bonds, especially in times of economic recovery or expansion. Shifting asset allocations from bonds to stocks allows investment managers to potentially capitalize on the anticipated upward trend in stock prices. On the other hand, derivatives, short-term debt, and derivatives are considered higher-risk investment options, and investment managers may opt to reduce exposure to these assets during periods of market instability.
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What does it mean to “authenticate” your payment? How do these payment systems authenticate?
Answers
Answer:
Payment authentication is the process of confirming a customer's identity through at least one of the following authentication factors: knowledge, inherence, ownership, and user location. Knowledge is the most common category used for transaction authentication.
Noel invested $700 at 6% per year compounded annually. Edward invested $8000 at 6% per year compounded annually. How much more is Garth's investment worth after 4 years
Answers
Based on the amounts that their investments grew to, the answer is $9,216.09.
Noel's investment after 4 yearsThis can be found as:
= Amount x (1 + rate) ^ number of years
= 700 x ( 1 + 6%)⁴
= $883.73
Edward's investment after 4 years
= 8,000 x (1 + 6%)⁴
= $10,099.82.
Difference in investment
= 10,099.82 - 883.73
= $9,216.09.
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(1) State which marketing environment affected Xerox's operation. (1mks)
(b) From your answer above, discuss which specific area from that particular enviroment affected how Xerox conducted business. (5mks)
Answers
Answer a:
Clearly, Xerox had one major issue concerning its marketing environment.
Due to technological changes, i's primary market was shifting and changing. Xerox didn't see it. Perhaps they did and decided it (the changes that is) not
Explanation:
One keyword or practice or culture or capability that was missing in Xerox was adaptability. Had they envisaged the future and created some internal structure to gradually cater to the changing requirements of their client base, they'd probably still be in business today.
So in a way, it wasn't really the change in the market that affected Xerox. It was Xerox' inability to respond to such changes that did it in. At some point, it became apparent to investors that Xerox was incapable to move with the next tide. They withdrew their funds, sold their shares and the rest is history.
Answer b:
The major area that affected how Xerox conducted business is the technology enviriomment.
Explanation
Due to the availability of technology which made it possible, peoples mindset were beginning to shift from keeping hard copies and or duplicating them to keeping electronic copies.
Two things made this idea very attractive:
1. It reduced cost greatly. In every era, cost reduction has always been an attractive business proposition for companies in any sector or subsector. As firms discovered they could cut down by keeping electronic copies of their documents, the idea quickly caught on. And so did the profits made by the renowned copier decline.
2. Another factor strenghtened the decline in making and keeping hard copies of documents is the ideology that the more papers we made, the more we were damaging our environment.
Companies that quickly adjusted even used their paper reduction efforts as a unique selling marketing proposition.
Cheers
there is no right or wrong answer
Answers
If a firm belives tht some of its debtors may default and it should act on this by making sure tht all possible losses are recorded in the books this is an example of which concept
Answers
Answer: Conservatism
Explanation: The conservatism concept can be ncept may be explained as an accounting principle which ensures that an organization tends to be very careful in handling its finances, with the conservatism concept, financial management often lean towards an approach which tends to play down future gains and concentrate more on potential chances of losses in the future. With such approach the organization tends to be very prudent in its financial management. In other words, conservatism shifts toward a tendency to understate its asset or income rather than overstate its asset.
"An officer of a company has been invited by a large mutual fund company to give a talk to the fund company's analysts about its business plans and prospects. At the talk, the officer inadvertently discloses material information that could affect the stock's price. Which statements are TRUE?"
Answers
Complete/Correct Question:
An officer of a company has been invited by a large mutual fund company to give a talk to the fund company's analysts about its business plans and prospects. At the talk, the officer inadvertently discloses material information that could affect the stock's price. Which statements are TRUE?
I A public announcement of the news must be made within 24 hours
II A public announcement of the news must be made within 10 business days
III The company must file an 8K with the SEC disclosing the information to avoid insider trading liability
IV The company must file a 10K with the SEC disclosing the information to avoid insider trading liability
Answer:
i and iii
Explanation:
Under the Securities Exchange Act of 1934, insurance coverage for a customer accounts at any broker-dealer must be provided by the Securities Investor Protection Corporation, SIPC. Also,broker-dealers that handle non-exempt securities must be registered
By the above statements, if a a bank has customers that have both exempt and non-exempt securities, such bank is mandated to register as a broker-dealer according to the Securities Exchange Act of 1934 and as a matter of fact register under SIPC.
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1. The license that let's you drive and tow most vehicles:
Is a class M license
O is a class B license
O is a class A license
Answers
(Table: National Income Accounts) Look at the table National Income Accounts. The value of net capital inflow is: A) $1.8 trillion. B) $0.5 trillion. C) $4.9 trillion. D) $1.6 trillion.
Answers
Looking at the table National Income Accounts, the value of net capital inflow is $0.5 trillion. Option B is the correct answer.
National Income Accounts is an accounting system used in macroeconomics to track a country's economic activities. National Income Accounts measure the overall economic output of a country in terms of its national income, national output, and national expenditure. It is frequently used to quantify the level of economic activity in a country. The given table shows the National Income Accounts. Net capital inflow in National Income Accounts is referred to as the difference between a country's total capital inflows and outflows from overseas investors or countries. It is an important economic measure that shows how much foreign investment is entering or leaving a country. We can observe that the net capital inflow value in the given table is $0.5 trillion, which is the answer.
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A customer who buys 1 abc jan 30 call and 1 abc jan 30 put would want the market to:_____.
Answers
A customer who buys 1 abc jan 30 call and 1 abc jan 30 put would want the market to be volatile.
When a customer buys both a call and a put option for the same stock, with the same strike price and expiration date, it is known as a long straddle strategy. This strategy is used when the buyer expects a significant change in the stock's price, but is uncertain about the direction of the movement.
By buying the call option, the customer gains the right to buy the stock at the strike price. This is profitable if the stock price increases significantly. By buying the put option, the customer gains the right to sell the stock at the strike price. This is profitable if the stock price decreases significantly. In both cases, the customer wants the stock price to move significantly, as this will increase the value of at least one of the options. Therefore, the customer would want the market to be volatile, with large price swings in either direction.
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Diane paid $600,000 for a six-unit apartment building. The gross income is $900 per month per unit, with annual expenses of $16,800 annually. What was the capitalization rate for this investment
Answers
Answer:
8%
Explanation:
First calculate annual gross income. 900 x 6 x 12 = 64,800. Next determine the net income. 64,800 - 16,880 = 48,000. 48,000 / 600,000 = .08 or 8%
the allowance for uncollectible accounts is a contra account to:
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The allowance for uncollectible accounts is an example of a contra account, specifically, to the Accounts Receivable account.
In the general ledger, the contra account:
reduces the main or related account's value preserves the main account's historical value nets the main or related account to its current book value.Examples of contra accounts are owner's drawings, accumulated depreciation, allowance for doubtful accounts, treasury stock, dividends, etc.
The contra accounts usually have opposite balances to the main accounts. The contra account of an asset account has a credit balance while the contra account of a liability or equity account has a debit balance.
Thus, the Accounts Receivable's contra account is the Allowance for Uncollectible Accounts.
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an increase in the expected price of corn would likely do the following to the current supply and demand for corn: group of answer choices increase both the demand and the supply. decrease both the demand and the supply. increase the demand, but decrease the supply. increase the supply, but decrease the demand.
Answers
The existing demand and supply for maize would most certainly change as a result of an increase inside the anticipated price of corn, increasing both the supply and demand.
What of the above would boost the corn supply?Wheat & corn are goods that can be substituted in supply. Hence, as the price of wheat falls, wheat growers will switch from producing wheat to producing corn, increasing the supply of corn. Due to rising exports and robust domestic demand for both ethanol and animal feed, corn prices have risen, encouraging farmers to expand corn acreage. Many times, farmers have boosted the amount of maize grown by removing acres from less lucrative crops.
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Assuming LIFO, what is the ending inventory after the July 14 sale? (Round any intermediary calculations to the nearest cent and your final answer to the nearest dollar. ) A. $228 B. $221 C. $216 D. $212
Answers
The correct option is C, assuming the company uses the perpetual inventory method. Under the perpetual inventory technique, the company's closing inventory on July 14 is $216.
"Last-In, First-Out" (LIFO) is an inventory accounting technique that firms use to determine the value of ending inventories and the cost of products sold. According to LIFO, older inventory items are presumed to be unsold and the most current or most recently created things are assumed to be sold first. The most current inventory items are used to determine the cost of products sold, which may have increased owing to inflation or other circumstances. This approach could lead to greater cost of products sold and lower reported earnings, which might have an impact on how much money enterprises owe in taxes. In sectors like the food or electronics industries, where inventory goods have a limited shelf life, LIFO is frequently employed.
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Firms decide how much to invest by comparing the rate of return on their projects with:
Question 1 options:
a) the before-tax rate of return.
b) their total profit.
c) the productivity of the workers assigned to the projects.
d) the interest rate
Answers
Firms decide how much to invest by comparing rate of return on their projects with productivity of workers assigned to the projects.
What is productivity?The effectiveness with which goods or services are produced is measured by productivity. The measure of productivity is commonly the ratio of total output to total input used in the production process, or output per unit of input, usually during a defined time period. It is common to find that the method inputs and outputs are integrated to create a ratio-style productivity indicator is the key factor contributing to variation in productivity measurements. How successfully firms and nations create is significantly influenced by productivity. A higher national production can boost living standards by making it easier for people to purchase goods and services, partake in leisure activities, improve their housing and education, and support social and environmental programmes.
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A soft drink bottler incurred the following factory utility cost: $3,911 for 850 cases bottled and $3,966 for 1,000 cases bottled. Factory utility cost is a mixed cost containing both fixed and variable components. The variable factory utility cost per case bottled is closest to:
Answers
Answer:
$0.37
Explanation:
The computation of the variable factory utility cost per case is as follows:
Variable factory utility cost is
= Change in cost ÷ change in units
= ($3,966 - $3,911) ÷ (1,000 cases - 85 cases)
= $0.37
Hence, the variable utility cost per case would be determined by dividing the change in cost from the change in units so that the per case would be correct
(a) Taking into account all of the information in the case study above, would you advise Mary-Ann and Sally to become a limited company?
The following two options are being considered:
Option 1: Stay as a partnership
Option 2: Become a private limited company
Answers
Answer: 2
Explanation:
yelp is a successful social networking site. after reading the information presented in mis module 8 and other sources: describe the business model used by yelp. how does yelp generate revenue? how can businesses benefit from this social networking site? who are the top two competitors of yelp?
Answers
The business model used by yelp is partnerships
Yelp generated the revenue on the basis of advertising
The benefit from this social networking site is improve their reputation.
The top two competitors of yelp is Maps and TripAdvisor.
Yelp is a popular social networking site that provides users with a platform to share their experiences and reviews about local businesses. Yelp's business model is primarily based on generating revenue through advertising and partnerships with businesses.
To generate revenue, Yelp primarily relies on advertising. Businesses can advertise on Yelp to promote their products and services to a targeted audience of potential customers.
Businesses can benefit greatly from Yelp by creating a profile on the platform and actively engaging with their customers. By responding to customer reviews and feedback, businesses can improve their reputation and attract new customers.
The top two competitors of Yelp are Maps and TripAdvisor. Maps offers a similar platform for users to share reviews and information about local businesses, while TripAdvisor specializes in travel-related businesses such as hotels and restaurants.
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A telemarketing company set a series of sales goals for its employees. Every time employees reach one of the goals, they receive a bonus. Which type of reward is this
Answers
Based on the information given the type of reward is: Continuous reward.
What is Continuous reward?Continuous reward can be defined as the type of reward a person or an individual get each time or every time they perform well.
Based on the given scenario the type of reward given to the employee by the company is called continuous reward because the employee are given bonus each time they reach one of the company goals.
Inconclusion the type of reward is: Continuous reward.
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Thomas company uses a standard cost system and recognizes the materials purchase price variance at the time materials are purchased. information for raw materials for product rbi for the month of october follows: standard unit price $1.80 actual purchase price per unit $1.65 actual quantity purchased 4,000 units actual quantity used 3,900 units standard quantity allowed for actual production 3,800 units what is the materials purchase price variance?
Answers
Answer: $600F
Explanation:
Given the following :
standard unit price - $1.80
actual purchase price per unit - $1.65
actual quantity purchased - 4,000
units actual quantity used - 3,900
units standard quantity allowed for actual production - 3,800 units
Material purchase price variance = ( Actual unit price of material - standard unit price of material) × Actual unit of material purchased
($1.65 - $1.80) × 4000
( $0.15) × 4000
$600F (Favorable) because standard price is higher than actual price