How To Cancel Grubhub Order In 6 Easy Steps

Have you ever ever made an order on Grubhub after which had a change of coronary heart? Perhaps you discovered a greater deal, otherwise you merely determined you did not need the meals anymore. Regardless of the motive, it is necessary to know how you can cancel your Grubhub order. In case you do not, you might find yourself getting charged for meals that you don’t need. On this article, we are going to present you how you can cancel your Grubhub order in a couple of easy steps. We may even present some recommendations on how you can keep away from making errors when canceling your order.

Step one is to open the Grubhub app or web site. As soon as you’re logged in, you will want to search out the order that you simply need to cancel. To do that, click on on the “Orders” tab. You’ll then see an inventory of all your latest orders. Discover the order that you simply need to cancel and click on on it. On the order particulars web page, you will note a button that claims “Cancel Order.” Click on on this button and comply with the prompts to substantiate your cancellation. As soon as your order has been canceled, you’ll obtain a affirmation e-mail from Grubhub.

Cancelling Orders By means of the App

If you’ll want to cancel your Grubhub order shortly and conveniently, utilizing the app is essentially the most easy choice. Comply with these steps to cancel your order by way of the Grubhub app:

Open the Grubhub app: Launch the Grubhub app in your smartphone or pill.
Discover your order: Navigate to the “Orders” part of the app and find the order you want to cancel.

Canceling Your Order

Faucet the “Cancel Order” button: As soon as you’ve got discovered your order, faucet on the “Cancel Order” button.
- In case you’re throughout the cancellation window (usually 15-Half-hour after inserting the order), you may cancel it instantly throughout the app.
- In case you’re exterior of the cancellation window, you may have to contact Grubhub’s customer support to request a cancellation.
Affirm cancellation: A pop-up will seem asking you to substantiate your cancellation. Faucet on the “Affirm” button to proceed.
Refund processing: Grubhub will ship you an e-mail affirmation and concern a refund to your unique cost methodology inside 3-5 enterprise days.

Notice: Cancelling an order previous the cancellation window could lead to a cancellation payment. Test the Grubhub app or web site for the cancellation coverage particular to your order.

Cancelling Orders through Web site

To cancel an order by way of the Grubhub web site, comply with these steps:

Go to the Grubhub web site and register to your account.
Click on on the “Orders” web page.
Discover the order you want to cancel and click on on “View Particulars”.
Scroll all the way down to the underside of the order particulars web page and click on on the “Cancel Order” button.

If the “Cancel Order” button isn’t seen, it means the order is already in progress or has been accomplished, and can’t be canceled.

When you click on the “Cancel Order” button, you’ll be requested to substantiate your cancellation. Click on on the “Affirm Cancellation” button to finalize the method.

You’ll then obtain an e-mail and/or textual content message confirming the cancellation of your order. The refund course of will start inside a couple of enterprise days, and the quantity can be credited to the unique cost methodology used for the acquisition.

Particular Circumstances for Order Cancellation

There could also be cases the place Grubhub permits order cancellation even after the restaurant has began making ready the meals. Listed here are some widespread situations:

State of affairs	Cancellation Eligibility	Refund Coverage
Order positioned however not but confirmed by the restaurant	Sure	Full refund
Order confirmed however not but ready	Sure	Partial refund (supply payment solely)
Order partially ready however not but dispatched	Case-by-case foundation	Partial refund or credit score in direction of future orders

In these instances, contacting Grubhub buyer help is very beneficial to find out the eligibility for cancellation and the relevant refund coverage.

Contacting Buyer Service to Cancel

In case your circumstances forestall you from canceling by way of the app, contacting Grubhub’s customer support crew is an alternate choice. To do that:

1. Collect Your Order Particulars

Be certain that to have your order quantity or receipt prepared while you name or chat with customer support, as they’ll want this data to course of your cancellation.

2. Contact Grubhub Buyer Service

You’ll be able to attain Grubhub’s customer support crew by way of the next channels:

Channel	Contact Info
Cellphone	(877) 251-4118
Chat	Go to https://assist.grubhub.com/hc/en-us/requests/new and click on on “Chat with us”

3. Clarify the Scenario and Request Cancellation

Clarify to the customer support consultant why you’ll want to cancel your order and supply your order particulars. They may help you with processing the cancellation and will ask for added data, reminiscent of the rationale for cancellation or whether or not you want to a refund.

4. Affirm the Cancellation

As soon as the customer support consultant has processed your cancellation, they’ll verify the cancellation particulars and give you an estimated time for the refund to be processed (if relevant).

5. Troubleshooting Widespread Points

In case you encounter any points whereas contacting customer support or throughout the cancellation course of, listed below are some troubleshooting suggestions:

Lengthy Wait Instances: In case you expertise lengthy wait occasions when calling customer support, think about using the chat choice as a substitute.
Unresponsive Buyer Service: In case you are unable to get a response from customer support, strive once more at totally different occasions of the day or on totally different days.
Problem Cancelling: If customer support is unable to cancel your order, it could be as a result of the order has already been ready or delivered. On this case, you might have to contact the restaurant on to inquire a couple of refund or different choices.

Timeframe for Order Cancellation

The timeframe for canceling a Grubhub order varies relying on the standing of the order and the restaurant’s coverage. This is an outline of the overall timelines:

Earlier than the restaurant accepts the order: You’ll be able to cancel an order anytime earlier than the restaurant confirms it. The cancellation course of is often prompt, and you will obtain a affirmation e-mail or message.

After the restaurant accepts the order: As soon as a restaurant accepts an order, it could take longer to cancel. This is how the cancellation course of usually works relying on the time elapsed:

Time Since Restaurant Acceptance	Cancellation Course of
Inside 5 minutes	Contact Grubhub buyer help. They are able to cancel the order and refund your cost.
5-10 minutes	Contact the restaurant instantly. They could be keen to cancel the order, however there is not any assure.
After 10 minutes	It is unlikely to cancel the order. Contact the restaurant to clarify your scenario and see if they’ll accommodate you in any means.

Notice: Some eating places have a strict no-cancellation coverage as soon as they’ve accepted an order. It is all the time greatest to verify the restaurant’s coverage earlier than ordering if you happen to’re uncertain concerning the cancellation timeframe.

Canceling a Grubhub Order

To cancel an order on Grubhub, comply with these steps:

Open the Grubhub app or web site.
Go to “Orders”.
Discover the order you need to cancel.
Click on or faucet “Cancel Order”.
Affirm that you simply need to cancel the order.
When you submit your cancellation, a Grubhub consultant will evaluation your request.
In case your order is eligible for cancellation, you may obtain a refund as per the corporate’s refund coverage.

Refund Coverage for Canceled Orders

Grubhub’s refund coverage for canceled orders is determined by the next components:

Time of cancellation: The earlier you cancel your order, the extra possible you’re to obtain a full refund.
Cause for cancellation: Grubhub could supply a full refund if you happen to cancel your order as a result of the restaurant is closed or if the meals is taking too lengthy to be delivered. Nevertheless, you might not obtain a refund if you happen to cancel your order since you merely modified your thoughts.
Cost methodology: Some cost strategies, reminiscent of Grubhub reward playing cards, might not be eligible for refunds.

Here’s a desk summarizing Grubhub’s refund coverage for canceled orders:

Time of Cancellation	Cause for Cancellation	Cost Methodology	Refund Quantity
Earlier than the restaurant confirms your order	Any motive	Any	Full refund
After the restaurant confirms your order however earlier than it is dispatched	Restaurant is closed or meals is taking too lengthy to be delivered	Any	Full refund
After the restaurant confirms your order and it has been dispatched	Restaurant is closed or meals is taking too lengthy to be delivered	Credit score/debit card	Partial refund (supply payment could also be deducted)
After the restaurant confirms your order and it has been dispatched	Every other motive	Any	No refund

Suggestions for Easy Order Cancellation

1. Contact Grubhub Help Asap

Time is of the essence when canceling a Grubhub order. The earlier you attain out to buyer help, the upper the probabilities of efficiently canceling the order earlier than it is processed.

2. Be Well mannered and Clear

When speaking with Grubhub help, be well mannered and state your intention to cancel an order clearly. Present the order quantity and any further data which may be useful.

3. Clarify Your Cause (Non-compulsory)

Whereas not needed, offering a quick rationalization for canceling the order will help expedite the method. Nevertheless, it is elective, and you may skip this step if you happen to desire.

4. Test Grubhub’s Cancellation Coverage

Overview Grubhub’s cancellation coverage to know the phrases and circumstances associated to order cancellation. This offers you a transparent thought of whether or not you are eligible for a refund or not.

5. Request a Refund if Eligible

If the order has been canceled earlier than it was processed or the restaurant has not but began making ready it, you are possible eligible for a full refund. Request the refund by way of Grubhub help.

6. Test Your Cost Methodology

As soon as the order is canceled, verify your cost methodology to make sure the refund has been processed. In case you do not obtain the refund inside an affordable timeframe, contact Grubhub help for help.

7. If the Order Has Been Processed

If the order has already been processed, Grubhub’s cancellation coverage could not permit for a refund. Nevertheless, you may nonetheless contact the restaurant instantly and clarify your scenario. They could be keen to accommodate your request.

8. Contact the Restaurant

In some instances, reaching out to the restaurant instantly could also be useful. Politely clarify your scenario and inquire if they’ll cancel the order on their finish. This may be useful if the order has been positioned by way of Grubhub however has not but been processed by the restaurant.

9. Comply with the Grubhub App Notifications

When you provoke the cancellation course of, Grubhub will ship you notifications relating to the standing of your order. Take note of these notifications and comply with the directions offered. They may maintain you up to date on the cancellation progress and any additional actions required in your finish.

Cancellation End result	Motion
Order Canceled Earlier than Processing	Full refund
Order Canceled After Processing	Contact restaurant instantly for lodging
Order Can’t Be Canceled	Contact Grubhub help for help

Contact Grubhub Help

In case you encounter any points canceling your order by way of the app or web site, do not hesitate to succeed in out to Grubhub’s buyer help crew. You’ll be able to name them at 1 (877) 588-3663 or use the in-app chat characteristic. They may information you thru the cancellation course of and assist resolve any difficulties you encounter. Bear in mind, Grubhub’s help crew is devoted to offering immediate and environment friendly help.

Troubleshooting Widespread Cancellation Points

1. Order has already been accepted by the restaurant

In case your order has already been accepted by the restaurant, it might not be potential to cancel it by way of the Grubhub app or web site. Nevertheless, you may nonetheless strive contacting the restaurant on to inquire concerning the cancellation. The restaurant might be able to accommodate your request, particularly if the meals preparation has not but begun.

To contact the restaurant, discover their telephone quantity within the “Latest Orders” part of the Grubhub app or on the Grubhub web site. Clarify your scenario and ask if they’re keen to cancel your order. Be well mannered and understanding, because the restaurant could have already began making ready your meals.

2. Order is already on its method to your supply handle

In case your order has already been picked up by the supply driver, it might not be potential to cancel it. Nevertheless, you may nonetheless contact the supply driver by way of the Grubhub app or web site to inquire about the opportunity of canceling the order. The motive force might be able to accommodate your request, particularly if they’re near your supply handle.

To contact the supply driver, discover their telephone quantity within the “Order Monitoring” part of the Grubhub app or on the Grubhub web site. Clarify your scenario and ask if they’re keen to cancel your order. Be well mannered and understanding, as the motive force could have already spent effort and time making ready to ship your meals.

3. You could have already canceled your order

When you have already canceled your order by way of the Grubhub app or web site, you will be unable to cancel it once more. The cancellation course of is irreversible as soon as it has been accomplished.

When you have unintentionally canceled your order, you may strive contacting Grubhub buyer help to inquire about the opportunity of reinstating it. Nevertheless, it is very important be aware that Grubhub could not be capable of accommodate this request, particularly if the restaurant has already begun making ready your meals.

The best way to Cancel a Grubhub Order

Canceling a Grubhub order is an easy course of that may be accomplished in a couple of easy steps. This is how you can do it:

Log in to your Grubhub account.
Click on on the “Orders” tab.
Discover the order you need to cancel and click on on the “Cancel Order” button.
Choose the rationale for canceling your order from the drop-down menu.
Click on on the “Cancel Order” button once more to substantiate your cancellation.

Your order can be canceled instantly, and you’ll obtain a affirmation e-mail from Grubhub. When you have already paid to your order, you’ll be refunded the complete quantity to your unique cost methodology.